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Shalina Healthcare is a market leader in making quality healthcare products affordable and available across Africa. We achieve this by sourcing from WHO-approved production facilities in India and China and by focusing on our first-class distribution expertise.
Shalina Healthcare is privately owned and part of the Shalina Group. We have been operating in…
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Head – Lab Operations (West Africa)
- Job Type Full Time
- Qualification BA/BSc/HND , MBA/MSc/MA
- Experience 12 years
- Location Lagos
- Job Field Medical / Healthcare 
What you become a part of:
- The successful candidate will direct, administer, and coordinate activities of our Laboratory Operations in the region.
- The role encompasses service effectiveness, operational and technological development, continuous quality improvement and hands-on people management to drive our service into the future.
What to expect:
- Direct laboratory operations in the region to ensure operational profitability and the delivery of quality services to clients.
- Develop, monitor, and implement budgets and pricing programs. Maintain financial oversight of operations.
- Develop policies, practices, and standards to minimize and manage business risk to the company and customers.
- Bring standardization of processes/ SOPs and address unique needs separately.
- Drive implementation of the best-in-class practices for lab operations & quality to deliver outstanding customer experience.
- Drive continuous improvement projects and mindset throughout the labs, constantly evaluating and improving the efficiency of the laboratory operations.
- Drive high NPS, reduce lab error rates, bring-in new technologies to drive operational efficiency, give product/ technology inputs to enable operations and drive relevant accreditations.
- Lead individuals and work groups to continuously improve performance by creating an environment that ensures application of quality principles and techniques to achieve desired outcomes.
- Develops and implements equitable criteria and processes which meet company standards, for selection, evaluation, promotion and terminations of all staff within designated area(s) of responsibility.
Essential education, experience & skills:
- Bachelor’s degree in Life Sciences/ Medical Technology/ Immunology or any other relevant field, master’s degree in business management preferred.
- Minimum 12 years’ experience in laboratory operations management.
- Strong knowledge of laboratory operations, supported by a proven track record of career growth in laboratory leadership positions of increasing responsibility.
- Experience with regulatory and accreditation of laboratory operations.
- Proven experience in developing, implementing and monitoring performance against KPIs.
- A high level of intelligence, with a track record of grasping and solving complex issues quickly and effectively.
- Knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling.
- Flexible and agile in dealing with peak demands of the business.
- Good interpersonal skills.
- Self-starter with an ability to stay independently motivated and deliver the assigned mandate.
- Excellent communication skills with fluency in English (both, verbal and written).
- Experience working cross-culturally and cross-functionally with diverse colleagues across multiple locations and across time zones.
Method of Application
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