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What we want to achieve
We founded Africa Incubator Ltd. (Afri-inc) on an aspiration to create the future of Africa with technology and strategic management
Our understandings of issue
The East Africa economies have been recorded more than 5% annual growth over the last decade. However, advanced technology innovation and strategic management are st…
Read more about this company
- Contents
- Open Jobs
- Software Business Development Associate
- Software Business Development Associate
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Method of Application
Software Business Development Associate
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 – 2 years
- Location Lagos
- Job Field ICT / Computer 
About the job
- SENRI Limited is a Japanese ICT Startup, our mobile-based sales automation system, SENRI, is aiming at changing the way they work at enterprises, and strengthening distribution networks in Africa.
- Starting from 2015, we have been successful in development of the service and acquisition of customers in Kenya, Uganda and Nigeria, with a multinational team from Kenya, Uganda and business in Nigeria, we need you now.
CUSTOMER SUPPORT ASSOCIATE JOB DUTIES AND RESPONSIBILITIES
- Listening to customers’ concerns and handling complaints
- Giving detailed explanations of services or products to customers
- Working with the sales team to create better methods to address customer complaints
- Reviewing customer accounts on product usage
- Communicating effectively with customers in-person, through email, chat or over the phone.
- Upselling of accounts
- Monitoring customer satisfaction levels
- Conduct training with new customers to properly onboard them.
- Sending Reports to customers appropriately
COMPETENCY REQUIRED (Knowledge and Skills)
- Great communication abilities, including written and verbal communication
- Patience, empathy and professionalism
- Good problem-solving and decision-making capabilities
- Good working knowledge of computers in general with proficiency in Microsoft office and Google packages.
- Effective time management, prioritisation and multitasking skills
- Must be a team player
- Calm and have an eye for details
- Good Presentation skills
- Should be flexible with time
QUALIFICATION (Education and Experience)
- BSc in a related course
- 1 – 2 Years cognate work experience in a fast paced organisation in a similar role
WORKING CONDITION
- Working hour: 8:30-17:30
- Working day: Monday – Friday
- WFH is available partly.
- Probationary period will be 3-6 months.
- Workstation (Laptop & Phone)
- Agile working culture.
go to method of application »
Software Business Development Associate
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 – 3 years
- Location Lagos
- Job Field ICT / Computer 
Job Description
- Nurture prospective clients through the full sales process from product demonstration to close
- Gain an understanding of customers’ diverse and specific business needs and apply product knowledge to meet them.
- Preparing and delivering presentations and demonstrations of software to customers.
- Networking with existing customers in order to maintain links and promote additional products and upgrades.
- Meeting monthly new sales targets by managing a pipeline of opportunities generated by the sales team as well as your own prospecting.
- Build and nurture client relationships throughout the sales and post-sales cycles.
- Contribute to the growth and development of our product by providing feedback from conversations with your customers and prospects
- Engage with the Sales and business leadership to coordinate marketing and sales activities
- Minimum 1-3 years’ sales / accounts management experience exceeding growth targets.
Job Requirements
- Prior experience in a full-cycle sales experience selling B2B SaaS with an exceptional track record of meeting and exceeding sales targets
- Experience in negotiating and closing SaaS deal sizes
- Excellent communication & interpersonal skills and can liaise effectively with senior stakeholders
- Ability to use CRM (eg. Salesforce)
- Results-driven, tenacious and a strong team player.
Working Conditions & Peaks:
- Working hour: 8:30-17:30
- Working day: Monday – Friday
- Hybrid system of operation
- Probationary period will be 3-6 months.
- Workstation (Laptop & Phone)
- Agile working culture.
Method of Application
Use the link(s) below to apply on company website.
- Software Business Development Associate
- Software Business Development Associate
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