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    What we want to achieve
    We founded Africa Incubator Ltd. (Afri-inc) on an aspiration to create the future of Africa with technology and strategic management
    Our understandings of issue
    The East Africa economies have been recorded more than 5% annual growth over the last decade. However, advanced technology innovation and strategic management are st…

    Read more about this company

     

    • Contents
    • Open Jobs
      1. Software Business Development Associate
      2. Software Business Development Associate
    • Method of Application

    Software Business Development Associate

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 2 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    About the job

    • SENRI Limited is a Japanese ICT Startup, our mobile-based sales automation system, SENRI, is aiming at changing the way they work at enterprises, and strengthening distribution networks in Africa.
    • Starting from 2015, we have been successful in development of the service and acquisition of customers in Kenya, Uganda and Nigeria, with a multinational team from Kenya, Uganda and business in Nigeria, we need you now.

    CUSTOMER SUPPORT ASSOCIATE JOB DUTIES AND RESPONSIBILITIES

    • Listening to customers’ concerns and handling complaints
    • Giving detailed explanations of services or products to customers
    • Working with the sales team to create better methods to address customer complaints
    • Reviewing customer accounts on product usage
    • Communicating effectively with customers in-person, through email, chat or over the phone.
    • Upselling of accounts
    • Monitoring customer satisfaction levels
    • Conduct training with new customers to properly onboard them.
    • Sending Reports to customers appropriately

    COMPETENCY REQUIRED (Knowledge and Skills)

    • Great communication abilities, including written and verbal communication
    • Patience, empathy and professionalism
    • Good problem-solving and decision-making capabilities
    • Good working knowledge of computers in general with proficiency in Microsoft office and Google packages.
    • Effective time management, prioritisation and multitasking skills
    • Must be a team player
    • Calm and have an eye for details
    • Good Presentation skills
    • Should be flexible with time

    QUALIFICATION (Education and Experience)

    • BSc in a related course
    • 1 – 2 Years cognate work experience in a fast paced organisation in a similar role

    WORKING CONDITION

    • Working hour: 8:30-17:30
    • Working day: Monday – Friday
    • WFH is available partly.
    • Probationary period will be 3-6 months.
    • Workstation (Laptop & Phone)
    • Agile working culture.

    go to method of application »

    Software Business Development Associate

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 3 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Job Description

    • Nurture prospective clients through the full sales process from product demonstration to close
    • Gain an understanding of customers’ diverse and specific business needs and apply product knowledge to meet them.
    • Preparing and delivering presentations and demonstrations of software to customers.
    • Networking with existing customers in order to maintain links and promote additional products and upgrades.
    • Meeting monthly new sales targets by managing a pipeline of opportunities generated by the sales team as well as your own prospecting.
    • Build and nurture client relationships throughout the sales and post-sales cycles.
    • Contribute to the growth and development of our product by providing feedback from conversations with your customers and prospects
    • Engage with the Sales and business leadership to coordinate marketing and sales activities
    • Minimum 1-3 years’ sales / accounts management experience exceeding growth targets.

    Job Requirements

    • Prior experience in a full-cycle sales experience selling B2B SaaS with an exceptional track record of meeting and exceeding sales targets
    • Experience in negotiating and closing SaaS deal sizes
    • Excellent communication & interpersonal skills and can liaise effectively with senior stakeholders
    • Ability to use CRM (eg. Salesforce)
    • Results-driven, tenacious and a strong team player.

    Working Conditions & Peaks:

    • Working hour: 8:30-17:30
    • Working day: Monday – Friday
    • Hybrid system of operation
    • Probationary period will be 3-6 months.
    • Workstation (Laptop & Phone)
    • Agile working culture.

    Method of Application

    Use the link(s) below to apply on company website.

     

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