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Latest Job: Operations Manager – M365 at Tek Experts

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    Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
    By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clie…

    Read more about this company

     

    Operations Manager – M365

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 5 – 10 years
    • Location Lagos
    • City Victoria Island
    • Job Field ICT / Computer&nbsp

    This role will:
     

    • Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
    • Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
    • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
    • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
    • Mentor junior support engineers as needed or requested by management.
       

    Qualifications

    M365 is a good fit for you if:
     

    • You have experience with technical support, Microsoft Exchange, Outlook, Teams, online/cloud tools, hybrid environments, or mobile operating systems.
    • You love technology, understand it and are adept at using it.
    • You’re able to adapt quickly as situations change.
    • You’re empathetic and advocate for our customers.
    • You’re customer-obsessed, take the initiative, and exceed expectations.
    • You’re proficient in both written and oral English.
       

    In this role:

    • 5 – 10 years of experience in technical support, software support, IT operations or infrastructure services are required, with at least 3 years of managing teams.
    • Must have completed the compulsory 1-year NYSC or have an exemption certificate.
    • A bachelor’s or master’s degree in business administration, projects, economics or a related field is preferred.
    • Experience in supporting cloud-based technologies is helpful.
    • Excellent understanding of technology-based environments and solutions is required.
    • Certification in MS Azure, MCSE, CCNP, Linux, and/or in the core team technologies is preferred.
    • Strong organizational, planning, leadership, and management skills to motivate and develop employees are required.

    Method of Application

    Interested and qualified? Go to Tek Experts on ynvgroup.jibeapply.com to apply

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